FAQ

FAQ

Q: If I submit an abstract do I have to attend the Conference?
A: All accepted abstracts will be scheduled in the Scientific Program either as Oral or Poster presentations. It is expected that at least one author of the abstract attends the conference to present the work and answer questions. Only abstracts of registered participants will be scheduled in the Scientific Program.

Q: I have submitted an abstract, when will I know if it has been accepted?
A: Only after all abstracts have been reviewed by the Scientific Committee will notifications be sent to the abstract submitters. Every effort is made to conclude this process within six weeks after the abstract has been submitted (Monday, October 7, 2019).

Q: How can I make changes to an abstract I have already submitted?
A: You may enter the Abstract Submission system with your username and password and make changes to your abstract until the submission deadline. No abstract changes will be accepted after this date, however, you are welcome to bring a more up to date abstract to the conference.

Q: If my abstract is accepted, where will it be published?
A: Copies of your accepted and registered abstracts will be published on the conference website/online journal supplement/program. Please contact the Abstract Department for further details via the contact form.

Q: I am having trouble logging into the abstract submission system – my username/password is not working.
A: Please try one of the following options via the abstract submission page:

  • In case you are using “Internet Explorer”, please try another internet browser, e.g. “Google Chrome” or “Mozilla”.
  • When you copy and paste your username and password please make sure there is no extra space at the beginning or the end of them.
  • In case your password contains the letter “O” please make sure you do not type “0” (Zero) instead the letter “O”.
  • Please note that the username or ID received when registering for the Conference is different to the abstract submission. Please use the abstract submission username or “create new account” option.

Q: I created a new account but did not receive my username?
A: Please note that the username is shown in the “Subject line” in the confirmation email received when setting up a new account.

Q: My abstract has been accepted but I do not have a copy. Are you able to send one to me?
A: Copies of your submitted abstracts can be sent to you by email. Please contact us via the contact form.

Q: How do I register for the conference?
A: In order to register for the conference, please click here.

Q: How can I pay the registration fees?
A: Payment of registration fees can be made by credit card or bank transfer. For full details please click here.

Q: Can I receive an invoice under the sponsoring Company/ Hospital’s name?
A: Yes. During the registration process, you are required to insert Invoice Details, this information will appear on the invoice you receive by email when completing the registration process.

Q: Can I register for the conference without paying?
A: Yes, but your registration will be confirmed only when full payment is received.

Q: Can I register before the early fee deadline and pay later?
A: In order to benefit from the early fee registration discount, payment must be received before the deadline.

Q: Can I register onsite?
A: Yes. Onsite registration is available during the conference days. Onsite fees will apply.

Q: What does my registration fees include?
A: For full detailed entitlements, please check the registration page.

Q: Will I receive a confirmation letter after I have finished registering?
A: Yes. A detailed confirmation letter and receipt will be sent to you by email as soon as payment is received, and registration is completed. You may use this confirmation letter for visa application purposes.

Q: How can I find out information about hotels and their rates for this conference?
A: Kenes International is offering conference participants specially reduced rates for various hotels around the conference venue. Information, pictures, location and rates are available on the hotel accommodation page.

Q: How can I book my room, and should I pay in advance?
A: In order to book a room, please click here to book online. Please note that full payment is required upon booking.

Q: Will I receive a hotel confirmation?
A: Yes. A detailed confirmation will be sent to you by email as soon as the booking is confirmed, and the payment is received.

Q: Can I book a hotel room without registering for the conference?
A: Yes. You can book your room without registering by clicking on the “Booking” button of your chosen hotel available on the website via the hotel accommodation page. If you need further assistance, please email the Hotel Accommodation Department.

Q: How can I book rooms for a group?
A: For group booking (10 rooms and more) please fill in the Group Bookings form available on the Accommodation page or contact the Hotel Accommodation Department. Different payment and cancellation conditions apply.

Q: Can I cancel my hotel booking?
A: Cancellation deadlines apply for each booking request and depend, among other factors, on the service type, the travel supplier, dates of travel etc. For more information, please contact the Hotel Accommodation Department.

Q: How do I apply for a visa?
A: Visa regulations depend on your nationality and country of origin. We suggest you contact your local Consulate for full and official instructions on the specific visa regulations and application procedure that apply to you.

Q: Where can I get a Conference invitation letter so that I can apply for a visa?
A: Invitation letters for visa purposes are available only to registered participants. The option to issue an invitation letter is available within the registration process. At the end of the registration process, you will be able to generate an invitation letter, and you will also receive a confirmation email with a link to the invitation letter.

Q: Is it possible to send an official invitation letter directly to my local Spanish Consulate?
A: Unfortunately, we are unable to send invitation letters directly to consulates. Invitation letters are prepared solely for individuals and are mailed directly to them.

Q: How can I claim my CME credits after the Conference?
A:Your CME-CPD certificate will be delivered electronically after the conference. You will be requested to complete the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings.

Q: Where is the Conference taking place?
A: The Conference will take place at the IFEMA Palacio Municipal in Madrid, Spain. For more information on the venue please visit the conference venue website.

Q: How do I get from the Airport to the Conference Venue?
A: For updated and detailed information on public transportation please visit the official Airport website:
official city airport website.

Q: Can you please send me details of public transport? Do you have a map of the city or area surrounding the venue?
A: For up-to-date tourist information including public transport information and maps, please visit the city’s official website for more information city’s official tourist information website.

Q: How can I claim my CME credits after the Conference?
A:Your CME-CPD certificate will be delivered electronically after the conference. You will be requested to complete the educational evaluation and credit claiming procedure. The process will take 5-10 minutes. We thank you for your feedback as it is an important part of the CME-CPD accreditation process and helps improve future educational offerings.